Reviewer workflow
2 min read
Reviewers pull work from their queues. Pull next review hands out the review at the top of the queue's order, and a reviewer can also assign any unassigned review to themselves from the queue's list.
Pull-based assignment
When reviewers pull rather than pick, the queue's sort decides who works what. Two things follow:
- The order holds. The review at the top of the queue, by due date, priority, age, or the hybrid of the three, is the one handed out next.
- Work in progress is real. A review is assigned only when someone asked for it, so the assigned count reflects reviews people are working rather than a distribution made in advance.
How a reviewer gets work
- Request the next review. In Assigned to me, the reviewer clicks Pull next review on one of their queues.
- Assignment. The Review Platform assigns the first unassigned review in that queue's order.
- Complete or unassign. The reviewer finishes the review, or chooses Unassign self to release it back to the queue.
Self-assignment
Any reviewer can open a queue's list and choose Assign to self on an unassigned review, for example to pick up a follow-up on a user they already know. Self-assignment bypasses the queue's order, so treat Pull next review as the default and self-assignment as the exception.